is this site secure?

any personal information given to oaknyc.com will be protected. your information will not be disclosed to any third parties. oaknyc.com’s server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

in order to protect customers to the fullest extent, oaknyc does not store your credit card information at any time.

to assist you in recognizing secure areas of the oaknyc.com website, a small lock icon will appear in the lower right-corner of your web browser. when this icon is present, and in the locked position, you know that information on that page will be secured.

added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

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how do I place my order?

1. browse through the site until you find the item you wish to purchase.
2. from the product page select the size / quantity you’d like and click “buy” to add it to your cart.
3. you may repeat step 2 by clicking the “click to continue shopping” link and adding more items to your cart for purchase or continue.
4. you may also add items to your cart from the stock chart.
5. once you’ve added all the items that you wish to purchase to your cart, you can begin the checkout process. this process involves 4 steps; verify your order, shipping information, billing information and place your order. you will then receive an order confirmation email. when your order has been shipped, you will receive an e-mail with final shipping details.

items are only held for you once you place an order. adding an item to your cart does not guarantee that you will be able to purchase it at a later date. if the item you want sells out before you proceed through checkout, a notice will pop up in step 2 of checkout and the item will be removed from your cart.

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how can i check the status of my order?

you can check the status of your order by signing into my account and then selecting the option to view order. this screen will let you know if your order has been fulfilled, shipped, or if it is being held.

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how can I change my order?

you can send changes to service@oaknyc.com. changes can only be made if your request is answered before your order is processed. once your order is processed or shipped, no changes can be made.

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what credit cards do you accept?

oaknyc.com accepts the following forms of payment:

american express
visa
mastercard
discover

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how do you charge sales tax?

sales tax is charged only to states where oaknyc.com has a physical presence. currently this includes:

new york: 8.375% will be applied to all orders of $110 or more;
tax free under $110

sales tax is not charged on gift card shipments.

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what if the item i want is sold out?

although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. if we are out of stock on an item you have ordered, we will notify you via e-mail. any changes will be reflected in your order total as well as your shipping confirmation.

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what if i encounter any errors during check out?

if you are having trouble checking out or processing your order there may be conflicts between our site and the particular browser you are using. we find that our site is best used with mozilla firefox. you can download a copy of firefox at: http://www.downloaditnow.org/firefox/

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what is your shipping policy?

all domestic orders are shipped via ups. rates are determined by weight and destination at point of purchase. oaknyc.com does not ship multiple addresses per order, ship to p.o. boxes, or apo/fpo addresses. orders are processed monday through fridays excluding holidays. orders received on weekend days, holidays and after 1pm est will begin processing the next business day. shipping times may vary due to availability of merchandise. orders are not delivered on the weekends or federal holidays.

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do you ship internationally?

yes. international orders are shiped usps global express. make your purchase and the shipping rates will be determined by weight and destination. Shipping takes 3-5 business days and can be tracked with a usps tracking number. we do not cover taxes or duty on international shipments.

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where do you ship from?

all orders are processed and shiped from brooklyn. standard ups ground service from brooklyn to most new york destinations takes about 1 day.

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what is your return/exchange policy?

all returns must be made within 21 days of receipt. merchandise must be returned with all original tags attached, unwashed, and unaltered. all sale items 30% or more off are final sale. upon receipt of returned merchandise, oaknyc has the right to deny credits if the goods do not meet the return policy requirements. please refer to “how do i return an item” for specific instructions.

unfortunately oak is unable to provide online exchanges. if an exchange on an item is necessary for a different size, style and/or price we would be happy to issue a refund but would request that you purchase the desired item through the website as a separate transaction. please see above for the correct return procedure.

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how do i return an item?

all returns must be authorized by oaknyc.com. please send a return request to returns@oaknyc.com with purchase order number and specific items requsting to be returned. upon receipt of a return authorization # from oaknyc.com. complete the merchandise return/exchange form (sent with original package) and enclose with your return/exchange. all articles that belong to the same order must be returned to us at the same time in one single shipment. pack and securely seal the merchandise, in the original package if possible and mark your RA# on the outside of the box. send pre-paid and insured to:

oak nyc
37 greenpoint ave
suite b4a
brooklyn, ny 11222
attn: returns

oaknyc will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

when your return is received, we will credit the same credit card account with which the original purchase was made. we will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

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can i return/ exchange my items to an oak retail store?

yes. you can return or exchange any item you bought on the site to either of our two brick and mortar stores.

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do you have a price adjustment policy?

if an item is discounted from regular price within 7 days of purchase you may email service@oaknyc.com for a price adjustment. price adjustments could take up to 4 weeks to appear on your statement. items that receive price adjustments become final sale. price adjustments are not available on merchandise that has already been discounted or merchandise that is part of a special promotion.

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what is your policy on privacy?

we respect your right to privacy. at oaknyc.com we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. the information we collect includes your name, email address, shipping address, and billing address. oaknyc does not store your credit card information.

oaknyc will not rent or sell your name or personal information without your permission.
oaknyc does utilize “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. this information is completely anonymous. we use this information to improve the user-friendliness and functionality of our site.

oaknyc.com reserves the right to update this privacy policy at anytime. updates to our privacy policy will be sent to the email address that you have provided us.

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semi annual 304050 sale

our three week end of season sale. the entire stock starts at 30% off the original price and each week goes down another 10%. all sales are final sale.

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sale info

all items on sale for 30% off or greater is final sale and therefore may not be returned. merchandise marked down 40% or greater must be considered “as is”. although we try our hardest to keep all of our goods in perfect condition there may be small flaws, stains, sewing errors, missing tags, etc.

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how do gift certificates work?

purchasing a gift certificate:
you can add a gift certificate to your cart from the main gift certificate page. once the gift certificate has been added to your cart, you can continue shopping, or checkout.

upon placing your order, the gift certificate(s) will be emailed to the recipients. the recipient will receive an email alerting them that they have received a gift certificate, and provide them with a gift code.

redeeming a gift certificate:
customers can use their gift code to purchase items from the oaknyc.com store. during the checkout process customers have the option of using a gift code for payment. in the event that the gift code’s value does not cover the total cost of the order, the customer will need to provide their credit card information to cover the remaining balance. in the event that the order total is less than the value of the gift code, the remaining gift code balance will be available for future purchases.

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who should i contact if i have further questions?

if you have any further questions that we have not answered or would like to give us feed back send us and e-mail at service@oaknyc.com. to reach our customer service by phone, please call 347.529.4412

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